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What are the shipping policies?

  • Delivery is from Monday to Friday, between 8 am and 5 pm local time. If you are not home to accept delivery, a delivery notification card with further details will be issued. In some cases, smaller shipments made by courier may be left at your door. Please note that larger shipments made by common carrier require a signed acknowledgement of receipt. If your order is shipped by common carrier, the carrier will call you in advance to arrange a delivery time.

    Delivery is typically to the front door of houses and the ground floor lobby of apartment and condominium buildings. Delivery vehicles and equipment are not permitted on private property.

    Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier's closest Pick-Up Centre from the shipment destination. Customers will be notified by telephone when shipments are available for pick-up.

    Multiple items may be shipped separately due to size and may arrive at different times.

 

What shipping methods are available?

  • Standard ground shipping is our main mode of transport; most deliveries under 150 lbs. are shipped by courier. In some circumstances, your order will be shipped by common carrier due to weight, size and destination of the items ordered.

    Air transportation is only available to the Territories and remote locations where ground shipping is inaccessible. Please contact Customer Support in order to confirm your shipping rates prior to order confirmation/completion.

 

When will my order ship?

  • Orders usually ship within 3 - 5 working days if all items in the order are available. If items are backordered, a follow-up email will be sent to you with an estimated time of delivery.

Write a Google Review


 Raj Mattu

Great range of quality tiles at fantastic prices. Having bought upper range tiles at a superb price, we then enjoyed excellent service and personal attention. They went the extra mile to ensure efficient delivery, replacing tiles damaged in transit. No request for help and support was too much. Great experience. Would strongly recommend tradetiles direct.


 Rani Scotney

Bought tiles from here for our shower room. Great quality tiles that look a lot more expensive than they are. The service was impeccable. There are far more tiles in the warehouse than on the website so it's definitely worth going there if possible. I will not be buying from any other tile outlet from now on. Can't wait to go back to buy patio tiles :-)


 Stephen Scott

Great service, answered any questions quickly and was very informative. I received high quality tiles at a great price. To my door delivery was fantastic, turned up on time as promised. I would highly recommend, I will certainly use you again!


 Adam cheema

Really good tiles I have set them all around my house and the charming, beautiful tiles have made my house like a palace I am really proud well done.👍


 Brian Woolley

Excellent Customer Service.

Browsed many online tile companies and not finding the exact tile we wanted, Trade Tiles Direct where we found exactly what we were looking for. Excellent price for designer range and can't beat trade tiles direct. Very happy!!!


 brenda ford

I am so pleased with my tiles. They look fabulous. The customer service was second to none and I am very impressed with this company.


 M Patel

Amazing designer tiles that you cannot find easily elsewhere and all for great trade prices. I am very happy with the selection, prices and service.


 Chaim Aberman

EXCELLENT SERVICE HIGHLY RECOMMENDED WE SEARCHED MANY PLACES FOR GOOD QUALITY TILES AND FOUND HERE THE BEST ONES FOR THE BEST PRICE AND GOT AMAZING CUSTOMER SERVICE ALL THE WAY I HIGHLY RECOMMEND THIS COMPANY TO ANYONE LOOKING FOR QUALITY AND BEAUTIFUL TILES


 Alexis Chapman

Very happy with the service, quality and choice available.


 Siraj Ahmed


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