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1. Definitions

In these Terms unless the contrary intention appears:

1.1 'Terms' means these terms and conditions.
1.2  'Goods' means any tiles and related products (including timber and any other type of wall and/or floor furnishings), extending to kitchenware and bathroomware and also including products such as tools, adhesives, grouts and any and all other ancillary or associated products supplied to the Customer and further extending to the supply of tools or equipment on a hire-charge basis; 
1.3 'Customer' means the party or parties entering into the Contract;
1.4 'Commercial Credit Trade Account Customer' means a Customer who has entered into an agreement called a Commercial Credit Trade Account;

2. Contract

2.1 The Contract and these Terms constitute the entire agreement between Trade Tiles Direct and the Customer. All prior negotiations, representations, understandings, arrangements and agreements (whether oral and/or in writing) are superseded by the Contract and these Terms.

2.2 The Contract and these Terms will in all circumstances prevail over the Customer's terms and conditions (if any), unless Trade Tiles Direct agrees in writing to be bound by the Customer’s terms and conditions or any of them.

2.3 To the extent that there is any inconsistency between the Contract and these Terms, these Terms prevail unless and to the extent only that Trade Tiles Direct otherwise agrees in writing PROVIDED ALWAYS if Goods are supplied by Trade Tiles Direct to a Commercial Credit Trade Account Customer, then the terms and conditions of sale incorporated into the Commercial Credit Trade Account shall prevail to the extent of any inconsistency or conflict with these Terms.

3. Prices

3.1 The price for the supply of Goods will be specified in the invoice or account issued by Trade Tiles Direct to the Customer.

3.2 Unless otherwise stated, the price for the supply of any tiles by Trade Tiles Direct will be on a per square metre basis.

3.3 Trade Tiles Direct may increase the price of Goods if the price increase results from the introduction of any legislation, regulation or government policy.

3.4 Unless otherwise stated:
3.4.1 the price for the Goods agreed in the Contract and any other amount payable under the Contract or these Terms shall be inclusive of any tax payable pursuant to A New Tax System (Goods and Services Tax) Act 1999 (Cth) ('GST'); and
3.4.2 the Customer will be required to pay to Trade Tiles Direct an amount equal to the GST (which will be included in the invoice or account issued) in addition to the price or any relevant other amount.

4. Delivery

4.1 The Customer will, unless Trade Tiles Direct and the Customer otherwise agree, bear the cost of delivery of the Goods.

4.2 Trade Tiles Direct will make all reasonable efforts to have Goods delivered to the Customer by the date agreed between the parties, but Trade Tiles Direct will not be liable for:
4.2.1 any failure to deliver, or delay in delivery, of Goods;
4.2.2 any damage or loss due to unloading or packaging of Goods; and
4.2.3 any damage to property caused upon entering premises to deliver the Goods.

4.3 Upon delivery or collection and prior to laying, installation or use of any Goods, the Customer will inspect the Goods as appropriate as to the type, quantity, quality, aesthetics, appearance, shade, colours, layout patterns, suitability of purpose and any other characteristic of the Goods.

4.4 If any Goods are damaged, wrongly supplied or not in accordance with the Contract, the Customer may return those Goods in accordance with clause 6.

4.5 The Customer will be deemed to have accepted delivery of the Goods in the following events:
4.5.1 failure by the Customer to return Goods in accordance with clause 6; or
4.5.2 laying, installation or use of the Goods in any way by the Customer.

4.6 The Customer will indemnify Trade Tiles Direct against any losses, costs or expenses incurred by Trade Tiles Direct due to any failure by the Customer to accept the Goods at the time of delivery or collection.

5. Characteristics of Goods

5.1 The Customer acknowledges that Goods, which are tiles, supplied by Trade Tiles Direct may contain, display or be subject to any one or more of the following characteristics:
5.1.1 crazing, spots, specks and blemishes;
5.1.2 variations in colour, shade, size, pattern, veining, marking, texture, durability, density, size, weight, dimension, surface and finish, and may fade or change colour over time; and
5.1.3 optical effects such as hazing or smudging at varying light sources and at differing angles.

5.2 The Customer acknowledges that Goods which contain, display or are subject to any one or more of the characteristics referred to in clause 5.1 are not defective or of unacceptable quality by reason of any of those characteristics.

6. Return of Goods

6.1 The Customer may reject and return Goods to Trade Tiles Direct provided that:
6.1.1 the Goods are damaged, wrongly supplied, defective or not in accordance with the Contract;
6.1.2 the Goods are returned within one month of the date of the invoice or account issued by Trade Tiles Direct to the Customer in respect of those Goods;
6.1.3 the Customer notifies Trade Tiles Direct of the invoice or account number in respect of the Goods to be returned;
6.1.4 the Goods are returned in the original state or condition in which they were supplied, and remain in original boxes together with all packaging and instruction material; and
6.1.5 the Goods are in as new condition as is reasonably possible, and are from current stock held in store by Trade Tiles Direct and, if applicable, matching current stock shade.

6.2 All Goods returned by the Customer are subject to assessment by Trade Tiles Direct, and Trade Tiles Direct may, if permitted by the Consumer Protection Act or any other law, refuse to accept the return of the Goods at its sole discretion.

6.3 Unless Trade Tiles Direct and the Customer otherwise agree in writing, the Customer will bear the costs of delivery when returning any Goods.

6.4 Subject to the Customer's rights under the Consumer Protection Act, the following Goods cannot be returned by the Customer to Trade Tiles Direct under any circumstances:
6.4.1 those that were specially made, sourced, ordered or purchased for the Customer;
6.4.2 those that were used, installed, laid, damaged or altered in any way by the Customer;
6.4.3 those that were sold to the Customer at wholesale or discounted prices, or as second grade or quality; or
6.4.4 those that are no longer in stock in store by Trade Tiles Direct or have been discontinued.

6.5 Goods returned in accordance with this clause will be subject to a restocking fee. The restocking fee will be 25% of the price (plus GST) agreed in the Contract for the relevant Goods.

7. Payment

7.1 Unless the Customer is a Commercial Credit Trade Account Customer and Trade Tiles Direct agrees in writing for the Customer to pay for Goods on the Customer's Commercial Credit Trade Account, the Customer will pay for the Goods before the time specified by Trade Tiles Direct for delivery or collection of the Goods.

7.2 The Customer must pay for the Goods in cash, by cheque (for authorised Customers only), by credit card (excluding American Express and Diners Club) or by any other method of payment specified by Trade Tiles Direct.

7.3 Payment is only received by Trade Tiles Direct when it receives cash or when the proceeds of other methods of payment are credited and cleared to Trade Tiles Direct' bank account.

7.4 The Customer may not assert or exercise any right of set-off against monies payable by it to Trade Tiles Direct.

7.5 Trade Tiles Direct may charge interest on amounts which remain unpaid for more than 14 calendar days. The interest rate will be seven percentage points above the cash rate target announced by the Reserve Bank of England from time to time. That interest will accrue and be recoverable from day to day.

8. Title and risk

8.1 The legal and equitable title to the Goods will only be transferred from Trade Tiles Direct to the Customer when the Customer has met and paid all that is owed to Trade Tiles Direct on any account whatsoever.

8.2 The Customer acknowledges that until the Customer has met and paid all that is owed to Trade Tiles Direct on any account whatsoever, the Customer holds the Goods as bailee for Trade Tiles Direct and that a fiduciary relationship exists between the Customer and Trade Tiles Direct.

8.3 Risk in the Goods passes to the Customer upon delivery or handover (including all risks associated with unloading) or upon title in the Goods passing to the Customer, whichever is the earlier.

9. Limitation of liability

9.1 If under the Consumer Protection Act or any other law any terms which apply to the sale of Goods under the Contract cannot be legally excluded, restricted or modified then those terms apply only to the extent required by law.

9.2 All terms, which would otherwise be implied by law or otherwise, are excluded except as stated in these Terms.

9.3 To the extent permitted by law, Trade Tiles Direct' liability for any breach of the terms of the Contract, and any condition or warranty implied by the provisions of the Consumer Protection Act, is limited to and will be completely discharged by any one of the following as determined by Trade Tiles Direct in its absolute discretion:
9.3.1 the replacement of the Goods or the supply of equivalent Goods;
9.3.2 the repair of the Goods;
9.3.3 the payment of the cost of replacing the Goods or of acquiring equivalent Goods; or
9.3.4 the payment of the cost of having the Goods repaired.

9.4 Except as expressly provided in this clause and to the extent permitted by law, Trade Tiles Direct is not liable to the Customer (and any party claiming through the Customer) for:
9.4.1 any claim made after laying, installation or use of the Goods;
9.4.2 any claim made with respect to or in connection with any of the matters referred to in clause 5;
9.4.3 any claim made under, or in connection with, the Contract, in tort, under statute, in equity or otherwise in respect of any defects whatsoever in Goods for the loss or damage to person or property arising from or caused from such defects; and
9.4.4 any indirect, special or consequential loss or damage of any nature whatsoever resulting from or caused in any way by the Goods where indirect, special or consequential loss or damage includes:
(a) any loss of income, profit or business; or
(b) any loss of goodwill or reputation.

10. Indemnity

The Customer will indemnify and keep indemnified and hold Trade Tiles Direct harmless from and against all liabilities, losses, damages, costs or expenses incurred or suffered by Trade Tiles Direct, and from and against all actions, proceedings, claims or demands made against Trade Tiles Direct, arising from one or more of the following:

10.1 the Customer's failure to comply with any laws, rules, standards, regulations or instructions applicable in relation to the Goods or the use of the Goods; and
10.2 any negligence or breach of duty by the Customer and its employees, agents or contractors in relation to the Goods or the use of the Goods.

11. General

11.1 The Contract and these Terms are governed by the laws of England and Wales and the State or Territory in which Goods are supplied to the Customer and the parties submit to the jurisdiction of the courts of England and Wales and the courts or tribunals of the applicable/relevant State or Territory, with any proceedings to be issued out of a court or tribunal of competent jurisdiction in or nearest to the capital of such State or Territory.

11.2 The rights and obligations of the parties will not merge on completion of any transaction under the Contract and these Terms or upon the execution of any other document in connection with the subject matter of the Contract and the Terms.

11.3 All rights under the Contract and these Terms are in addition to and do not abrogate, limit or reduce any other rights that Trade Tiles Direct may have.

11.4 Any provision of the Contract and these Terms that is invalid, unenforceable or illegal must be read down to the extent necessary to avoid that effect. If that is not possible, that provision must be excluded from the Contract and these Terms but only to the extent necessary to avoid that effect. All other provisions of the Terms continue to be valid and enforceable.

11.5 Unless otherwise specified, time is of the essence in the Contract.

11.6 Trade Tiles Direct may vary the Terms with reasonable notice to the Customer.

11.7 A right or obligation under the Contract and these Terms cannot be waived except by a document executed by the party waiving that right or obligation and specifying the waiver.

Write a Google Review


 Raj Mattu

Great range of quality tiles at fantastic prices. Having bought upper range tiles at a superb price, we then enjoyed excellent service and personal attention. They went the extra mile to ensure efficient delivery, replacing tiles damaged in transit. No request for help and support was too much. Great experience. Would strongly recommend tradetiles direct.


 Rani Scotney

Bought tiles from here for our shower room. Great quality tiles that look a lot more expensive than they are. The service was impeccable. There are far more tiles in the warehouse than on the website so it's definitely worth going there if possible. I will not be buying from any other tile outlet from now on. Can't wait to go back to buy patio tiles :-)


 Stephen Scott

Great service, answered any questions quickly and was very informative. I received high quality tiles at a great price. To my door delivery was fantastic, turned up on time as promised. I would highly recommend, I will certainly use you again!


 Adam cheema

Really good tiles I have set them all around my house and the charming, beautiful tiles have made my house like a palace I am really proud well done.👍


 Brian Woolley

Excellent Customer Service.

Browsed many online tile companies and not finding the exact tile we wanted, Trade Tiles Direct where we found exactly what we were looking for. Excellent price for designer range and can't beat trade tiles direct. Very happy!!!


 brenda ford

I am so pleased with my tiles. They look fabulous. The customer service was second to none and I am very impressed with this company.


 M Patel

Amazing designer tiles that you cannot find easily elsewhere and all for great trade prices. I am very happy with the selection, prices and service.


 Chaim Aberman

EXCELLENT SERVICE HIGHLY RECOMMENDED WE SEARCHED MANY PLACES FOR GOOD QUALITY TILES AND FOUND HERE THE BEST ONES FOR THE BEST PRICE AND GOT AMAZING CUSTOMER SERVICE ALL THE WAY I HIGHLY RECOMMEND THIS COMPANY TO ANYONE LOOKING FOR QUALITY AND BEAUTIFUL TILES


 Alexis Chapman

Very happy with the service, quality and choice available.


 Siraj Ahmed


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